FAQs

Where is ÖÖSEL made?

All of our items are made in Australia from Internationally sourced materials

I have just placed an order online, when can I expect it?

We require up to 2 business days to process all orders. If you require an order urgently. Kindly contact us prior to placing your order online. 

How long will shipping take?

All Australian orders are sent via Overnight Express. Please note, if you are located in a non-metro area, Australia Post require up to 3 business days. 

All international orders are sent via DHL Express, which takes between 1-3 business days.

Please read through our shipping policy here for more information

Where is my order being sent from?

Our Head Office is based in Adelaide, South Australia

My tracking says my item has been delivered but I have not received it. What should I do?

In most cases, the parcel has been delivered and signed for by another person. Please check your reception, concierge, office and neighbours prior to contacting our Customer Care team for further assistance.

How do I return an Item?

Please read through our return policy here  to ensure it adheres to our requirements. If yes, kindly contact us to request a Return Authorisation Number. 

 Do you offer Lay-by or AfterPay?

Unfortunately at this stage we do not offer an online lay-by or AfterPay.

Can I place an order over the phone?

Unfortunately we do not have the facilities to process orders over the phone. However we will happily assist you if you are having trouble placing an order online.

How will I know if my shipment has been sent?

Once your order has been dispatched, you will receive shipping confirmation via email with your tracking number. If you are located with in Australia, you can track your package online here or if you are an international customer, you can track your package here

 Will I be charged duties and taxes on my order?

If you are an International customer you will likely be charged duties and taxes when your order arrives. Each country has its own customs laws and the duties for different types of goods and values are set, per local regulations.